Fimer services division is a leader in the provision of general PV services as well as for operation and maintenance services with a global presence.Fimer’s focus is the supply of a high level of services that meet all the needs and requirements of his clients.
In order to meet with these expectation Fimer’s Service Division core strategy is the customization of its offer throughout the whole life cycle of the project.
Among the services that Fimer is capable of provide we have:
- Extended warranty
- Remote Assistance
- Diagnostics and repair
- Spares guarantee
Extended warrantyFimer is aware that when its clients purchases an inverter, they are not only getting a reliable product, but also a guarantee that the machine will operate in line with remarkable standards of the product.
Fimer has a 2-year standard warranty, which can be extended for up to a maximum period of 30 years.
With the extended warranty, we can support you throughout the entire life of your inverter, right from day one.
CommissioningFimer knows that the startup phase is the most critical moment in the development of a PV Plant and that a positive or negative outcome at this stage can define the future operations and investment of the end client.
For this reason Fimer offers to its clients the necessary support and assistance during this stage and gives them the possibility to carry out this activity directly with a dedicated team of specialized technicians.
MaintenanceFimer values the investment carried out by its clients, independently on the size of the PV Plant, and for this reason Fimer has structured a technical team of specialized technicians capable of meeting the intervention request of its clients in order to guarantee maximum efficiency and performance of the machines.
Contact us for information and advice on the most suitable maintenance service for your system: From Basic Preventive Maintenance up to the Manufacturer’s Preventive Maintenance.
Remote AssistanceFimer has developed a machine that can easily be repaired and restored remotely via the support of a dedicated team of specialized technicians who are able to access the inverters remotely and carry out special operations to restore their proper functionality.
All of this can be accomplished without the need to send on site specialized personnel, thus allowing the client to reduce and control costs.
Diagnostics and RepairIn case more complex operations should be needed Fimer can guarantee on-site assistance with a response and resolution time of less than 48 hours.
This activity regard second level activity for which a more specific level of troubleshooting and intervention, that only Fimer specialized technicians, is needed.
In this phase the end client will receive a detailed intervention report which will highlight the activities carried out, as well as components repaired or replaced.
Spares GuaranteeThe inverter availability is crucial for the optimum performance of the PV system and in order to guarantees the full availability of all clients PV plant, Fimer recommends a list of inverter components to have available throughout its entire useful life.
TrainingFimer treasures and supports the Client’s desire to grow in technical knowledge via the implementation of specialized training that are structure according to two levels:
First Level Training: which allow the client to operate first level activities, which do not require a specific know how.
Second Level Training: which allow the client to operate second level activities, which do require a specific know how of the inverters and CU.
O&MFIMER is positioned as seventh inverter provider with 2.5GW in operations and production worldwide, according to a HIS survey.
FIMER has extensive experience in operation and implementation of big projects in emerging markets and under the most demanding cultural and environmental conditions.
The scope of Fimer’s O&M Service is determined by it Standard Technical Specifications, which is made of the following activities:
|Conversion Unit - Inverter||Electrical Scheduled Maintenance - planned|
|CU - Inverter maintenance - corrective|
|Extraordinary Maintenance (Retrofit)|
Fimer is able to provide and structure/customize fully dedicated team for the fulfillment of the above activities and in accordance with the size of the plant.
The General on Site Personnel Structure can be composed of:
Control and HSE Supervisor: he participates in the regular field meetings, ensure local compliance with the day-to-day contract, and participate in the reporting work established by the client.
He will also be the manager of the implementation and daily monitoring in the field of HSEQ group rules. Participate in the preparation of documentation (procedures, records and work orders) and lead and plans the contingencies that may occur.
Maintenance Technicians (Electrical Supervisor and technicians): they will be organized in work groups, formed by a supervisor and a technician who will be responsible for the fulfillment of an annual planning and to take care, if necessary, of the pertinent correctives maintenance activities.
The field technicians will have all the material means, small tool, vehicles and all other necessary means for the correct execution of the planned mechanical and electrical maintenance.
For all personnel involved in the field activities Fimer makes sure that it is employed and hired locally.
FIMER provides a centralized and specialized Operation and Maintenance service from its Headquarters, with the intention of providing a cohesive, standardized and interrelated service with all the plants in which it operates and maintains. This is meant to optimize the resources and to allow the plants to support each other.